Lediga jobb / Open Positions
HolidayPhone är ett kommunikationsföretag som hjälper internationella resenärer att ta med sig sin uppkopplade livsstil på utlandsresan. Idag förser vi resenärer från 8 länder med roamingfria tjänster för mobilsurf, samtal och sms när de besöker 30 destinationsländer.
Med HolidayPhone kan du använda din mobiltelefon med samma frihet utomlands som hemma, utan att det behöver kosta mer. Med vår tjänst blir du dessutom nåbar precis som vanligt på ditt svenska mobilnummer.
/Emma Heimonen, VD HolidayPhone
Customer Service agent
About the company
HolidayPhone is a young, entrepreneurial company that has quickly become a leading solution provider of roaming-free mobile Internet, voice and text services for international travellers.
We strongly believe that it should be cheap and easy to stay connected when you travel internationally. HolidayPhone’s data and voice service allows travellers to use their mobile GPS while walking around Manhattan, instagram their vacation pictures directly from the beach in Thailand and call home to their family from South Africa, at prices far below the leading national operators.
HolidayPhone’s e-Commerce business caters to customers worldwide, with the majority of orders coming from the Nordic, German & English-speaking markets. At the company’s HQ in Stockholm, Sweden, you’ll find tons of travel inspiration and an open atmosphere with a close-knit, young international team.
About the role
As a Customer Service agent you will be part of a Customer Service team of between 4 - 8 colleagues of various international backgrounds. Your responsibilities include customer support (phone, email & chat) and ensuring order delivery of both physical SIM cards and activation of electronic data bundles and call balances. Your performance will be measured by customer satisfaction rates, timely and correct delivery of services, and process efficiency.
Requirements and Personality
- Excellent communication skills. Fluency in Swedish and English, both written and spoken.
- You pay attention to detail.
- You are ambitious and willing to go that extra mile to help solve a customer need.
- You are perceived as highly trustworthy for both customers and colleagues.
- You have an open, positive approach to people from all kind of backgrounds.
It is also desirable that you have an interest for travel and a digital lifestyle, and that you enjoy working within an international and entrepreneurial team.
To apply, please send your CV and cover letter in Swedish to firstname.lastname@example.org.